These Terms and Conditions apply to your purchase and use of products, content, information and other tools on the, website. Our products and other website content are made for professional practitioners, not for clients or consumers. When referring to “you”, we mean a company or a person acting in the role of professional practitioner and / or a business owner, not as a consumer.

You can purchase the products as indicated on the website. When it does not concern a subscription-based product, you can make use of the one specific product you have purchased. Those types of products will not be updated.

When it concerns a subscription-based program or product, we offer two types of licenses, a community and a commercial license.  For both types of subscription-based products you can only make use of the purchased product during the subscription period. The subscription-based products will be updated from time to time. 

If you purchase the reduced price “community based license” you are not entitled to use the product for commercial purposes within your not for profit role. 

If you purchase the full price “commercial based license” you are entitled to use the product for commercial purposes. (one person per license)

The prices for our products are indicated on the website. You will have to pay for the product in the currency quoted on the website, namely in Australian Dollars AUD.

You can purchase the products by filling out the required details, and then following the payment procedure via the shop. If you pay by credit card, your credit card details will be authorised. If, for whatever reason, the (credit card) payment does not lead to a successful payment, we will notify you thereof and you will have to pay the fees by bank transfer into our account within a payment term of ten days.

 If you are not completely satisfied, you can change your mind about your purchase during the money-back guarantee period as indicated on the website (usually 30 days).

Refunds will always be in AUD Dollars. If there is a currency fluctuation, this will not affect the amount of the refund, we always pay back the same amount, in the same currency, for which you purchased the product.

We offer refunds on the basis of the “good faith” principle. This means that we trust that you will not download all downloadable materials and then ask for a refund.

Please note that our system shows us what materials you have downloaded. We hold the right to refuse a refund in case we are convinced that this policy is being abused.

In case you have received a refund, you will be required to delete all the downloaded materials from your hard drive.

When you purchase a program or a product you will be able to sign up for an account by filling out your personal details on the registration page on the website. Please make sure the information you fill out is complete, accurate and up-to-date.

In order to access your account, you will have to enter your user name and password. You can update your information at any time through your account, including your user name and password.

Your login details (username and password) are strictly personal. Your account can only be used by you. Please keep your login details confidential and do not disclose them to anyone else. If you have reason to believe that your login details or account is or are compromised, please inform us thereof as soon as possible. You will have to change your login details immediately to prevent unauthorised access to your account.a 

You can close your account at any time, as indicated on the website.

Please note however that if you have purchased a subscription-based product, the subscription fee is paid for the entire subscription period; you will therefore not get a (partial) refund when you close your account during the subscription period.

You can access your programs or product purchases by logging in to your account on the website.  If you lose your login details, you can reset them via the ‘Lost your password’ link below the login area or by contacting us via email at and we will help you recover them.

You are entitled to use the programs and products for your own professional purposes. You are entitled to disclose the products in the context of your own professional purposes, to your clients only.

You are not entitled to resell, translate or republish any program, product or part thereof. For example by copying it and making it available to other persons or parties for their use or further exploitation. You are also not entitled to modify a product, or to copy or disclose it other than in the context of your own professional use relating to your services to your clients. Not complying with this constitutes an infringement of LBC intellectual property rights for which you can be held liable.

Purchasing a product does not give you any title or right therein other than as expressed above. The intellectual property rights to the Programs and Products always remain with Life Business Consultancy.

We expect you to use our products and content within the boundaries of your professional expertise. For instance, if you are a certified clinician, you are to use the tools within your field of expertise (clinical psychology, counselling or social work). If you are a school teacher or support worker you may use the tools in the classroom, but not with clinical populations.

You are also not entitled to remove our logo or other intellectual property from any product, images or materials found on the website.

We may block your account and terminate your subscription in the following case:

  • When you do not comply with a provision of these Terms and Conditions;
  • When you do not comply with any other term or condition as agreed with us, e.g. the payment terms;
  • When your log in details and/or your account have been compromised more than three times;
  • When there are good grounds for use to believe that your actions may cause damage to us or to other users.
  • When we decide to no longer offer our products and/or decide to close down the website (we will notify you of this).
  • After we have blocked your account, you will no longer be able to access it and make use of the products you have purchased.

The products and content on our website are provided on an ‘as is’ basis.

We make no warranties with regard to our products or content, including advice, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of accuracy, completeness, actuality, likely results, reliability, merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. The products and content may include technical, typographical, or photographic errors. Furthermore, we do not warrant or make any representations concerning the content on any sites linked to our website.

You are responsible for the manner in which you use our products and content. We may make changes to the programs and products and content on our website at any time without notice.

To the fullest extent permitted by the law, we can only be held liable for “direct damages”, being: (i) the reasonable and evidenced costs incurred in relation to preventing or limiting the damage and (ii) the reasonable and evidenced costs incurred in relation to determining the extent of the damage, unless the costs are awarded in a court case, in which case those costs prevail.

To the fullest extent permitted by the law, we are not liable for any consequential damages (including, without limitation, damages for loss of data or profit, loss of business operations, loss of income, loss due to business interruption, claims from clients, fines from government authorities) arising out of the use or inability to use the products or other content offered on our website.

To the fullest extent permitted by the law, our total liability is limited either to the amount you have paid for the purchased product or the amount paid by our insurance company, whichever amount is lowest. Furthermore, we can only be held liable if the damage is caused by the intent or wilful recklessness of one of our officers. However, those officers, nor any of our employees can ever be held directly liable.

You will have to notify us of any damage suffered as soon as reasonably possible and ultimately within six months after the damage arose. Any claims for damages expire if they have not been claimed before a court within one year after the damage has arisen.

Please refer to our Privacy Policy.

In case you have a complaint, you can notify us thereof via We will try to handle your complaint to your satisfaction as soon as possible. If you are still not satisfied, please see article 17 of these Terms and Conditions.

Yes, we may revise these Terms and Conditions. We will make the revised Terms and Conditions available on our website the next time you purchase a product on our website.

In case a provision from these Terms and Conditions is not valid, this does not affect the validity of the other provisions. The affected provision will be deemed replaced by a valid provision which is closest to the intention of the original provision.

When you are not established in the Australia, you agree that articles Australian Civil Code apply. Summarised, it follows from these articles that you are bound to these General Terms and Conditions, even if you have not actually reviewed its contents  and that we have given you the opportunity to take note of these General Terms and Conditions, by making them available on our website for downloading.
In case we wish to transfer our business in whole or in part to another party, you consent to this transfer in advance.

The legal relationship with you, including these Terms and Conditions, are exclusively governed by and construed in accordance with the laws of Victoria, Australia. The competent court is the court in the district where we have our main office, but always in Australia.


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